What Information We Collect

We collect different types of information depending on how you interact with our platform. Some you give us directly when you sign up or use our services. Other data gets collected automatically as you navigate the site.

How We Use Your Information

We're pretty straightforward about why we need your data. Here's what we do with it:

• Provide and maintain your budget prioritization tools and account access
• Process your financial data to generate personalized recommendations and insights
• Send you important updates about your account, security alerts, or service changes
• Respond to your questions and provide customer support when you need help
• Detect and prevent fraudulent activity or security breaches
• Analyze usage patterns to improve our platform and develop new features
• Comply with legal requirements under Taiwan law and financial regulations

We don't sell your personal information to third parties. That's not our business model, and frankly, it would violate the trust you've placed in us with sensitive financial data.

Data Storage and Security

Your information lives on secure servers located in Taiwan. We use industry-standard encryption (AES-256 for stored data, TLS 1.3 for data in transit) to protect your information from unauthorized access.

Security Measures We've Implemented

• All passwords are hashed using bcrypt with salt — we can't see your actual password
• Regular security audits and penetration testing by independent security firms
• Multi-factor authentication available for all accounts
• Automated monitoring systems that detect suspicious activity patterns
• Strict access controls — only authorized personnel can access user data, and only when necessary
• Regular backups with encrypted storage to prevent data loss

That said, no system is completely bulletproof. While we take every reasonable precaution, you should also protect your account by using a strong password and enabling two-factor authentication.

Sharing Your Information

We keep your data close to the chest, but there are a few situations where we need to share limited information:

Service Providers

We work with trusted companies that help us run our platform — cloud hosting providers, email services, analytics tools. These partners only get access to information necessary for their specific function, and they're bound by strict confidentiality agreements.

Legal Requirements

If we receive a valid legal request from Taiwan authorities or need to comply with applicable laws, we may disclose your information. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

In the unlikely event that Elevate Energy Net is acquired or merges with another company, your information would be transferred as part of that transaction. We'd notify you beforehand and explain any changes to how your data is handled.

How Long We Keep Your Data

We don't hold onto your information longer than necessary. Here's our retention approach:

• Active account data: Retained as long as your account remains active
• Financial transaction history: Kept for 7 years to comply with Taiwan financial regulations
• Support communications: Retained for 3 years after the last interaction
• Marketing consent records: Kept for 2 years after you withdraw consent
• Technical logs and analytics: Typically deleted after 18 months

After these periods, we either delete the data or anonymize it so it can't be linked back to you. Anonymized data might be used for research or service improvement — but at that point, it's no longer personal information.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how people use our platform.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like keeping you logged in
• Performance cookies: Help us understand which features get used most and where people encounter issues
• Preference cookies: Remember your settings and choices to personalize your experience

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect site functionality — you might need to log in more frequently or reset your preferences.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover that we've accidentally gathered data from someone under 18, we'll delete it promptly. Parents who believe their child has provided us with information should contact us immediately.

International Data Transfers

Your data is primarily stored and processed in Taiwan. However, some of our service providers operate globally, which might involve transferring your information outside Taiwan. When this happens, we ensure appropriate safeguards are in place — like standard contractual clauses — to protect your data according to Taiwan's privacy standards.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform. The "last updated" date at the top tells you when the most recent changes were made.

We encourage you to review this policy periodically, especially if you're concerned about how your information is handled. Continued use of our services after changes means you accept the updated policy.

Filing a Complaint

If you're not satisfied with how we've handled your privacy concerns, you have the right to file a complaint with Taiwan's National Development Council or other relevant supervisory authorities. We'd prefer to resolve issues directly with you first, but you have that option if needed.